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Q |
What is a "quality replacement part" or
"competitive part"? |
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A |
These are parts not made by the original
manufacturer.
Ex.: Replacing a
Toyota bumper with one not made by
Toyota. These parts are questionable in
terms of fit, corrosion protection and
structural stability. |
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Q |
What is the "deductible"? Do I have to
pay it? |
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A |
The deductible is a part of the cost of
repairs that you have agreed to in your
policy to keep your insurance premium
lower. You are responsible for paying
this amount (deemed by your insurance
company according to the type of claim
it is) and the insurance company pays
the remainder. |
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Q |
Will you be able to match my paint? |
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A |
We have a computerized paint mixing
system which gives us access to over
100,000 paint formulas so the part we
painted will be undetectable. |
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Q |
What if your (Highway 18 Auto Body's)
estimate is more than the one from my
insurance company? |
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A |
No problem! Insurance companies know
that there might be additional repairs
necessary so they have a system for
approving them. And most of the time
they will pay us directly so you don't
have to worry about coming up with more
money. |
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Q |
Do I have to take my car to where my
insurance company tells me to? |
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A |
NO, the decision is up
to YOU where you choose
to obtain an estimate. There is an
anti-steering law in Minnesota that
makes it illegal for insurance companies
to tell you to take it to a shop of
their choice. |
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Q |
What if mechanical problems are caused
by my accident? |
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A |
We can take care of that too. Highway
18 Auto Body has two certified
technicians on site that can get you
running as good as new. |
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Q |
Do I have to get two different
estimates? |
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A |
There is no law that requires you to get
two estimates. In most insurance cases
an estimate from a body shop is not
necessary because the shop has to work
directly from the insurance estimate
when doing auto repairs. Obtaining two
estimates is a courtesy to a person at
fault who wishes to pay out of pocket. |
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Q |
Can I get an estimate over the phone? |
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A |
There are too many variables involved in
estimating to give an estimate over the
phone. You can stop by anytime between
8-5:00 Monday through Friday & 8-12
Saturday for an estimate and you don't
even need an appointment. |
